How Qpoll Customer Surveys works - Qpoll shopify app

How Qpoll Customer Surveys works

How Qpoll Customer Surveys works #

Welcome to Qpoll, your ultimate solution for gathering valuable insights from your customers after they make a purchase on your Shopify or e-commerce site. This documentation aims to provide a clear understanding of how our application works and what it can do for you.

1. Order Placement:
When a customer completes an order on your Shopify or e-commerce site, our Qpoll app comes into action, enhancing the post-purchase experience.

2. Confirmation Page Check:
As the confirmation page loads, Qpoll performs a real-time check to ensure that the current time falls within the specific parameters you have set (e.g., start time and end time).
This feature allows you to control when the survey is displayed to your customers, ensuring optimal timing and relevance.

3. Displaying the Survey:
Once the confirmation page check is successful and the time requirements are met, Qpoll seamlessly loads and displays a survey to your customer.
The survey is carefully designed to gather valuable feedback, opinions, and insights from your customers.

4. Customer Response Capture:
When a customer submits their response through the survey, Qpoll captures the data in real-time.
The captured customer responses are then conveniently displayed in your dashboard, providing you with a centralized location to access and analyze the data.
Additionally, the responses are also available on your analytics page, allowing you to gain valuable insights and make data-driven decisions.

We value your need to understand the operations of our application and the impact it can have on your site. With Qpoll’s post-purchase surveys, you can gather crucial feedback directly from your customers, enabling you to enhance your products, services, and overall customer experience.