Shopify Maintenance & Support Retainer
Monthly Shopify maintenance covering updates, performance, security, and development hours. Never worry about your store again.
- Fixed-price projects — no surprise billing
- Dedicated project manager from day one
- Launch in 4–8 weeks with full documentation
- 10+ years of Shopify & IT industry expertise
What's included
Everything in our Shopify Maintenance engagement
Every deliverable is scoped upfront. No surprises, no hidden extras.
Monthly Security & Update Checks
Shopify theme updates, app compatibility checks, and security reviews run monthly so vulnerabilities are caught and patched before they become incidents.
Dedicated Development Hours
A fixed block of developer hours each month for changes, fixes, feature additions, and improvements — no hourly billing surprises.
Performance Monitoring
Monthly PageSpeed and Core Web Vitals monitoring with proactive fixes before scores drop and affect Google rankings.
Backup & Disaster Recovery
Regular theme backups, product export snapshots, and a documented recovery process so you can be restored within hours of any data loss event.
Priority Support SLA
Guaranteed response time SLA for support tickets — critical issues acknowledged within 1 hour, resolved within 4 hours during business hours.
App & Integration Management
App updates tested in a duplicate environment before applying to live, preventing the conflicts and breakages that unmanaged updates cause.
Our process
How we deliver your Shopify Maintenance project
Free Consultation
30-minute call to understand your needs and goals. We ask the right questions so we can scope accurately and avoid scope creep later.
Proposal & Kickoff
Fixed-price proposal with timeline sent within 24 hours. Once approved, you meet your dedicated project manager and we begin.
Build & Review
Fortnightly milestone reviews keep you in the loop. Staging link for your feedback at every stage — no surprises at delivery.
Launch & Handoff
Go live when you're 100% ready. Full code, docs, and training handoff. Optional retainer to keep improving post-launch.
Proven results
Shopify Maintenance that drives real growth
"Working with OneOnic was the best decision we made for our store. The results were immediate and the process was completely stress-free."
— CEO, E-commerce brand (200+ orders/day)How we compare
OneOnic vs generic agencies
| What matters | OneOnic | Generic Agency | Freelancer |
|---|---|---|---|
| Fixed-price project | Yes | No Hourly | No Scope creep |
| Shopify-certified team | Yes | Sometimes | No Varies |
| Post-launch support included | 30 days free | No Extra cost | No No guarantee |
| Industry research before design | Yes | No | No |
| You own all code & files | Full handoff | Usually | Usually |
| Avg. delivery time | 4–8 weeks | 3–6 months | Unpredictable |
Platforms & tools we work with every day
Reviews
What clients say about our Shopify Maintenance
"The shopify maintenance OneOnic delivered exceeded our expectations. On-time, on-budget, and the results were immediate."
"Our revenue jumped 40% in the first month after going live. OneOnic clearly knows what they're doing with Shopify."
"Professional, fast, and transparent throughout. They flagged issues before they became problems and delivered exactly what was scoped."
FAQ
Your Shopify Maintenance questions answered
What is included in the Shopify maintenance retainer?
Monthly retainer covers: security and update review, performance monitoring, a fixed block of development hours for changes and fixes, priority support with SLA, app update management, and a monthly status report.
How many development hours are included each month?
Retainer tiers start from 4 hours/month for small stores up to 20+ hours/month for large or complex stores. Hours roll over for one month if unused. Scope is agreed at contract start and can scale up with notice.
Can you fix issues on a store you didn't originally build?
Yes — we onboard existing stores onto our maintenance retainer. We conduct a technical audit in week one to understand the codebase, document all customisations, and then begin ongoing support.
What happens if my store breaks outside office hours?
Critical incidents (store down, checkout broken) are covered 24/7 on our standard retainer. We monitor key store health endpoints and are alerted automatically if something breaks.
Can I add feature development to a maintenance retainer?
Yes — many clients use their retainer hours for a mix of maintenance and incremental feature development. Larger feature projects are quoted separately when they exceed the monthly hour allocation.
Shopify Maintenance done right — let's talk
Free consultation. Fixed price. Delivered on time. Get your quote in 24 hours.