maintenance-services - OneOnic Solutions

Managed Site Maintenance Services

While you grow the business, experts at OneOnic make sure your website upkeep is fully managed – starting at an affordable rate.

Maintenance Services

Trusted by some of the biggest brands in the world

Trusted Brands
Trusted Brands
Trusted Brands
Trusted Brands
Trusted Brands
Trusted Brands

Features and Offerings

Take advantage of our Managed Site Maintenance Services, packaged for a seamless experience.

Managed Site Maintenance
24/7 Automated Monitoring and Emergency Alerts For site outages and sudden performance drops
Monthly App updates with OneOnic’s QA assurance
Monthly Reporting including Performance Report
Free Consultancy & Developer Support 90hours/year for bug fixes or ad-hoc requirements
Theme Backup Everyday with OneOnic’s QA assurance
Secure Your Store and Check Activity Consultation for Security and Uptime issues
Unlimited On-Demand Consultancy & Developer Support per hour for additional requirements
Contact us for the pricing
Maintenance Features

"OneOnic has helped our organization in so many ways! Their incredible wealth of knowledge and experience around the Shopify platform has brought peace-of-mind to our teams and leadership. Not only have they built us sustainable enterprise-class Shopify sites, but they have also helped streamline our go-to-market process with the solutions they have helped us architect."

Adam Gillman,

Hiya Health

Key Features

Key Features

24/7 Security and Performance Monitoring

24/7 Automated monitoring setup and alerts for any cases of outages or sudden performance drops. Addressing the root cause and coordinating with third-party vendors on your behalf, as and when required.

Key Features

Full Range of Experts

Full range of OneOnic’s experts – Account Managers, Project Managers, Developers, Engineering Managers, Consultants, and Quality Analysts will be available for support – to make sure you can effectively leverage Shopify without losing momentum.

Key Features

Free Technical Support for Additional Requirements

Free Support Hours every year, which can be utilized for additional requirements such as code reviews, setting up new business forms, training the editorial team, editorial workflow implementation, setting up new events tracking for marketing efforts, creating new Menus, or minor bug fixes.

Expert support to provide impetus to your business efforts.

Key Features

On-Demand Consultancy & Team Augmentation

Take full advantage of having the best Shopify experts at your disposal for consultancy related to new features or the expansion of site capabilities.

Rapidly expand your team with OneOnic’s Shopify experts for short-term requirements – such as annual conferences, digital events, etc. as & when required, for consultancy or execution.

Exclusive benefits that will help you build positive momentum for your business efforts, in addition to worry-free site maintenance.

Let’s Talk About Your Project

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Frequently Asked Questions

Eligibility Related Questions

I have a slightly complex site, will this plan apply?

This plan would work for most sites. However, before beginning the project, we do an internal audit of your site setup. Based on that, we can let you know if you need a custom plan or if the default plan will work for your site.

I have a multi-site setup. Does this also cover multi-site setups?

This package only applies to a single site, post the site evaluation. Please write to us for a customized quote for multiple sites or a multi-site setup.

Can this package be customized?

Yes. If you have specific requirements that aren’t covered in above-mentioned offerings, please write to us, and we will set up a call to understand your requirements.

Process Related Questions

I like the service, how do I get started?

Once you write to us, our business team will get in touch with you to understand and explain the modalities.

What information do you need to get started?

We will need your shopify store access, If you have shopify plus pland and we will chck, if your site is eligible for the default plan. If not, we will get back with a customized quotation.

I have an internal team – will this package work for me?

Absolutely! Our services will help your internal team focus on new feature development and business critical development, leaving the regular maintenance work to us. On top of that, you are getting a team of well-known Shopify experts and consultants at your beck and call, who can also consult with your team and align it for better coding standards and best practices – giving your ongoing efforts a positive momentum and confidence.

Timezone and Team Availability?

In case our timezone doesn’t match, we will make sure our team’s availability overlaps for at least 2 hours of your team’s business hours.

What if I need a bigger block of support hours?

If you foresee using more than 350 hours/year or 25 hours/month of support and consultancy in any given year, please write to us at [email protected]. We can create a customized plan for you.

Billing Related Questions

Is there a cap on the free hours I can use in a month?

There is no such compulsion. You can use all 90 hours in any month, or you can spread them out through the year. You will only be charged once you go over 90 hours of free support in a given year.

What if I do not use my hours by the end of the year?

Unfortunately, the hours will expire if not used by the end of the year. However, if you choose to go for a multi-year contract, the remaining hours will get carried over to the next year.

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