FAQ

The FAQ section in Sneax is an essential pre-purchase reassurance tool designed to resolve customer hesitation before checkout. High-value footwear purchases naturally trigger questions regarding deadstock condition, sizing discrepancies (e.g., true-to-size vs. half size up), drop raffle rules, return policies, and international shipping timelines.

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Accessing the FAQ Section Settings #

1. From your Shopify Admin, navigate to Online Store > Themes.
2. Click Customize next to your active Sneax theme.
3. In the top dropdown template selector, select Pages > FAQ (or add this section to your Home page, Product template, or Delivery Information page).
4. In the left-hand sidebar, click (+) Add section and select FAQ.
5. Click (+) Add block under the section to add individual FAQ item blocks.

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1. Section Header & Typography Settings #

Configure container width, background color palettes, and header text:

Setting	Type	Default	Options / Range	Description
Color scheme	Color Scheme	scheme-1	Theme Schemes	Controls the master background fill and text contrast colors for the section.
Section width	Select	page-width	page-width, full-width, narrow-width	Choose between standard container boundaries (page-width), edge-to-edge full width (full-width), or a centered reading column (narrow-width).
Heading	Text	Frequently Asked Questions	Text string	Main title displayed above the FAQ accordion (e.g., “AUTHENTICITY & SIZING FAQ”, “SNEAX SUPPORT”).
Heading size	Select	h4	h1 to h6	Sets the visual typography scale and font hierarchy of the section heading.
Description	Text Area	Blank	Multi-line text	Subtitle copy providing context or direct concierge assistance guidance.
Text size	Select	h5	h1 to h6	Sets the font size of the descriptive text paragraph.
Text alignment	Select	left	left, center, right	Sets horizontal alignment for the heading and description.

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2. Editorial Split Image & Action Button Controls #

Pair your question accordion with brand lookbook photography and a dedicated support button:

Setting	Type	Default	Options / Range	Description
Show image	Checkbox	true	Checked / Unchecked	Toggles the 55/45 split layout. When enabled, your FAQ questions appear alongside a high-resolution campaign image.
Image	Image Picker	Blank	Image upload	Editorial footwear photo featured on the visual half of the split section.
Image position	Select	left	left, right	Sets image placement: left places the image on the left; right places the image on the right.
Button label	Text	Blank	Text string	Actionable button copy placed in the header (e.g., “Contact Concierge”, “Read Sizing Guide”).
Button link	URL	Blank	Page / External URL	Destination web link for the header button.
Button style	Select	button-primary	button-primary, button-secondary, button-link	Controls button aesthetics (solid primary, outlined secondary, or minimalist link).
Button icon	Select	phone	cart, quickview, location, phone, arrow, email, account, search, heart	Displays a clean vector icon alongside the button text.

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3. Accordion Structure & Display Options #

Customize column layouts, number styling, and accordion expand behavior:

Setting	Type	Default	Options / Range	Description
Columns	Range	1	1 to 3 (step: 1)	Determines how many columns the accordion spans across when the split image is disabled (2 or 3 columns are ideal for dedicated FAQ pages).
Show numbers	Checkbox	false	Checked / Unchecked	Prefixes each question with an elegant two-digit numerical index (e.g., “01”, “02”, “03”).
Allow multiple open	Checkbox	false	Checked / Unchecked	When unchecked, expanding an item automatically collapses any other open question. When checked, shoppers can open multiple answers simultaneously.

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4. FAQ Content Blocks #

Each question and answer pair is added as an FAQ item block:

Setting	Type	Default	Options / Range	Description
Question	Text	Add a frequently asked question...	Text string	The question title displayed on the clickable accordion bar (e.g., “How do I know the sneakers are 100% authentic?”, “What is your return policy on deadstock pairs?”).
Answer	Rich Text	<p>Provide a clear and concise answer...</p>	Rich text editor	Detailed answer supporting bullet points, bold text, links to size charts, or customer care emails.

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5. Spacing & Mobile Optimization #

Manage vertical layout breathing room:

Setting	Type	Default	Options / Range	Description
Top padding	Range	35px	0px to 200px (step: 5px)	Vertical padding above the FAQ section on desktop monitors.
Bottom padding	Range	36px	0px to 100px (step: 1px)	Vertical padding below the FAQ section on desktop monitors.

Responsive Behavior: On screens narrower than 767px, top and bottom padding values are automatically scaled down by 50%. The split image and question column stack vertically, ensuring smooth readability and thumb-accessible accordion toggling on mobile devices.

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Sneaker Store Best Practices #

1. Answer the Top 3 Buyer Objections Upfront: Structure your first three FAQ items around the primary friction points in sneaker shopping.
2. Enable “Show Numbers” for Editorial Elegance: Checking the Show numbers setting adds sleek “01”, “02”, “03” counters next to each question. This typographic accent reinforces a luxury streetwear lookbook feel.
3. Use Single-Column with Split Image on Homepages: When embedding the FAQ section on your homepage, enable Show image with columns: 1. An eye-catching sneaker shot keeps the layout visually balanced, while 4–5 concise questions prevent the page from feeling text-heavy.